At IHCM, we make accessing our providers services as straightforward as possible through dedicated referral pathways supported by experienced referral teams.
Our integrated network enables us to identify the most appropriate service for each individual, supporting seamless transitions and ensuring people receive the right care at the right time.
Our team can provide advice on treatment options, funding routes and admissions, helping individuals access support quickly and efficiently.
Below you’ll find answers to frequently asked questions about bespoke complex care pathways and referrals across IHCM’s network of providers, including acute mental health services, mental health rehabilitation, residential care with nursing, residential care, supported living, neurological services and addiction treatment services.
Yes. Through our network of specialist providers, IHCM can develop bespoke complex care pathways for individuals with mental health conditions, learning disabilities, autism, acquired brain injury, neurological conditions, addiction or other complex health and social care needs.
Rather than coordinating care across multiple organisations, commissioners can access a single, integrated pathway that brings together hospitals, specialist rehabilitation, residential care with nursing, residential care, supported living and addiction treatment. Every pathway is designed around the individual’s clinical needs, recovery goals and long-term outcomes, reducing unnecessary transitions, improving continuity of care and supporting progression towards greater independence wherever possible.
We work in partnership with NHS organisations, Provider Collaboratives, Integrated Care Boards (ICBs) and Local Authorities to develop personalised pathway solutions that improve outcomes while addressing the challenges and costs associated with fragmented care.
Referral and Placement Enquiries
0330 236 8231
We accept referrals from NHS commissioners, Integrated Care Boards (ICBs), mental health trusts, community mental health teams and other authorised healthcare professionals. Selected providers within the IHCM group also accept private self-funded referrals, where the service is clinically appropriate. Every referral is individually assessed to ensure the service can safely meet the person’s clinical, therapeutic and risk management needs.
Referral and Placement Enquiries
0330 236 8231
An acute mental health service provides short-term inpatient assessment, treatment and stabilisation for adults experiencing a significant deterioration in their mental health. The aim is to reduce immediate risk, stabilise symptoms and support recovery within the shortest appropriate length of stay.
Discharge planning begins on admission, with multidisciplinary teams working alongside the individual, commissioners and community services to ensure a safe and timely transition to the most appropriate next stage of care. This may include returning home with community support, progressing to rehabilitation or accessing other specialist services where clinically appropriate.
Yes. Our acute mental health services accept both informal patients and individuals detained under the Mental Health Act 1983, where the service can safely meet their clinical, therapeutic and risk management needs. This may include people admitted under Section 2 (assessment) or Section 3 (treatment), depending on the individual’s needs and the admission criteria of the service.
Every referral is clinically assessed by our multidisciplinary team to ensure the individual can be safely supported within an acute inpatient mental health environment. We work closely with NHS commissioners, referring teams and community mental health services to provide timely admissions, recovery-focused treatment and effective discharge planning from the earliest opportunity.
Referral and Placement Enquiries
0330 236 8231
Discharge planning begins on admission, ensuring every individual has a clear, recovery-focused plan from the earliest stage of their inpatient stay. Our multidisciplinary teams work closely with the individual, NHS commissioners, local authorities, community mental health teams and families, where appropriate, to plan a safe and timely transition to the next stage of care.
Depending on individual needs, people may return home with community support, progress to one of our specialist rehabilitation services, move into residential care or supported living through one of IHCM’s providers, or transition to another appropriate provider where this best meets their ongoing needs. Our integrated care pathways help reduce unnecessary delays, promote continuity of care and support individuals to achieve greater independence while ensuring smooth transitions between services.
Our central referrals team works closely with NHS commissioners, Integrated Care Boards (ICBs), Provider Collaboratives, local authorities and referring healthcare professionals to assess each referral promptly and identify the most appropriate service within our network of providers. Every referral is reviewed to ensure the individual’s clinical, therapeutic and risk management needs can be safely met.
To discuss a referral or seek advice on the most appropriate pathway, please contact our referrals team:
T: 0330 236 8231
E: info@ihcm.co.uk
Our team will guide you through the referral process and, where appropriate, help identify the most suitable provider and care pathway to meet the individual’s needs.
IHCM’s providers of Level 2 mental health rehabilitation services deliver specialist inpatient rehabilitation for adults with complex and enduring mental health needs who require longer-term support following an acute episode of illness or a prolonged period in hospital. These services help individuals develop the practical skills, confidence and resilience needed to progress towards greater independence.
Delivered by experienced multidisciplinary teams, rehabilitation programmes are personalised to each individual’s strengths, goals and recovery journey. As part of IHCM’s integrated care pathways, people may progress from acute mental health services into rehabilitation before moving on to residential care, supported living or returning to their own home with appropriate community support.
IHCM’s providers of mental health rehabilitation services support adults with severe and enduring mental health conditions who have moved beyond the acute phase of their illness but continue to require structured inpatient rehabilitation before returning to the community. Many individuals have experienced repeated hospital admissions, prolonged stays in acute or secure services, placement breakdowns or complex recovery journeys that require longer-term therapeutic support.
Our rehabilitation services are suitable for people who need time to develop the practical, social and emotional skills required for greater independence. This may include individuals living with conditions such as schizophrenia, psychosis, bipolar affective disorder, complex emotional needs associated with personality disorder diagnoses, autism and other complex mental health conditions.
Rehabilitation is centred on recovery, helping individuals build confidence, improve daily living skills, engage in meaningful occupation, strengthen relationships and prepare for the next stage of their care pathway. Through personalised rehabilitation programmes and multidisciplinary support, we work towards successful discharge into supported living, residential care or independent living, depending on each person’s needs, strengths and aspirations.
Yes. Selected IHCM rehabilitation providers accept referrals for individuals subject to Ministry of Justice restrictions, including those detained under Sections 37 and 37/41 of the Mental Health Act, where the service can safely meet their clinical, therapeutic and risk management needs. We also support individuals who are eligible for Section 117 aftercare and work closely with NHS commissioners, Ministry of Justice case managers, Provider Collaboratives and local authorities to ensure appropriate care planning and funding arrangements are in place.
Every referral is individually assessed by the multidisciplinary team to ensure the service is suitable for the person’s needs, level of risk and rehabilitation goals. Our focus is on providing recovery-focused rehabilitation within the least restrictive environment possible, helping individuals progress safely towards greater independence through personalised rehabilitation programmes and integrated care pathways.
Referral and Placement Enquiries
0330 236 8231
Treatment and therapeutic approaches vary for every individual, with personalised rehabilitation programmes developed around each person’s clinical needs, strengths, goals and stage of recovery. IHCM’s providers deliver rehabilitation through experienced multidisciplinary teams (MDTs), ensuring care is coordinated, evidence-based and tailored to achieve the best possible outcomes.
Depending on individual need, support may include psychiatric assessment, medication management, psychological therapies, occupational therapy, nursing care, physical healthcare, vocational and educational opportunities, life skills development, community engagement and structured rehabilitation programmes. Many services also provide access to psychological interventions such as Cognitive Behavioural Therapy (CBT), Dialectical Behaviour Therapy (DBT), trauma-informed approaches, psychoeducation and other evidence-based therapies where clinically appropriate.
Working collaboratively, the multidisciplinary team regularly reviews progress with the individual to ensure treatment continues to reflect changing needs, promotes recovery and supports progression towards greater independence and the next stage of the care pathway.
Discharge planning begins early in the rehabilitation journey, ensuring every individual has a clear pathway towards greater independence. As people progress through their personalised rehabilitation programme, our multidisciplinary teams work closely with NHS commissioners, local authorities, community mental health teams, families and other professionals to plan the most appropriate next stage of care.
Depending on individual needs, people may return to their own home with community support, move into one of IHCM’s residential care, residential care with nursing or supported living services, or transition to another appropriate provider. Through IHCM’s integrated care pathways, we aim to provide seamless transitions that reduce unnecessary delays, maintain continuity of care and support long-term recovery.
Our goal is to ensure every individual moves to the least restrictive environment appropriate to their needs, with the right level of ongoing support to maximise independence, improve quality of life and reduce the risk of future hospital admissions or placement breakdowns.
IHCM’s providers of residential care with nursing support adults who require 24-hour nursing care alongside specialist support for complex physical health, mental health, neurological or behavioural needs. Our services also support people living with complex dementia, acquired brain injury, progressive neurological conditions, learning disabilities, autism, and profound and multiple learning disabilities (PMLD) where ongoing nursing care and clinical oversight are required.
Many of the people we support have multiple or co-existing needs, requiring coordinated care from experienced multidisciplinary teams. This may include individuals with complex medical conditions, challenging behaviours, physical disabilities or long-term health conditions that cannot be safely managed within a standard residential care setting.
Every placement is individually assessed to ensure the service can meet the person’s clinical, nursing, therapeutic and support needs. Through personalised care planning and IHCM’s integrated care pathways, we work with NHS commissioners, local authorities and healthcare professionals to deliver high-quality nursing care, maximise quality of life and, where appropriate, support progression to less intensive services.
IHCM’s providers of residential care and residential care with nursing both offer safe, supportive environments where people receive personalised care that promotes dignity, independence and quality of life. The key difference is the level of clinical support available.
Residential care provides accommodation, care and support with everyday living for people who do not require ongoing nursing care. Care teams support individuals with daily routines, wellbeing, social inclusion and maintaining as much independence as possible.
Residential care with nursing provides the same personalised care and support, together with 24-hour nursing care delivered by registered nurses. These services are designed for people with more complex physical health, mental health, neurological or behavioural needs who require regular clinical assessment, medication management, specialist nursing interventions and ongoing multidisciplinary oversight.
Through IHCM’s integrated care pathways, individuals can move between different levels of support as their needs change, ensuring they continue to receive the right care in the most appropriate setting. Every placement is individually assessed to ensure the service can safely meet the person’s clinical, nursing, therapeutic and personal care needs.
Yes. Many of IHCM’s providers accept NHS Continuing Healthcare (CHC) funded placements, as well as placements funded by Integrated Care Boards (ICBs), local authorities and other statutory organisations. We work closely with commissioners, care managers, social workers and healthcare professionals to ensure each placement is appropriate for the individual’s assessed clinical, nursing, therapeutic and support needs.
Every placement is individually assessed by the relevant provider to ensure the service can deliver the right level of care and support. Our central referrals team works in partnership with commissioners to identify the most appropriate provider, discuss funding arrangements and develop personalised care pathways that promote continuity of care, positive outcomes and, where appropriate, progression to greater independence.
Referral and Placement Enquiries
0330 236 8231
Yes, where appropriate. Many of IHCM’s providers support residents to develop the skills, confidence and independence needed to progress to less intensive support. Through personalised care planning, residents are encouraged to maximise their independence, develop practical daily living skills and work towards their individual goals at a pace that is right for them.
As part of IHCM’s integrated care pathways, some residents may progress to supported living, return to their own home with community support or move to another service that better reflects their changing needs. For others, residential care may provide the most appropriate long-term home, and our focus is on maintaining quality of life, promoting wellbeing and delivering person-centred support.
Every transition is carefully planned in partnership with the resident, their family where appropriate, local authorities, NHS commissioners and community services to ensure continuity of care and the best possible outcomes.
Referral and Placement Enquiries
0330 236 8231
Families and carers play an important role in supporting the wellbeing, recovery and quality of life of the people we support. Across IHCM’s network of providers, we are committed to building positive relationships with families and carers, recognising the valuable insight and support they can provide. Wherever appropriate, and with the resident’s consent, families and carers are encouraged to be involved in care planning, review meetings and ongoing communication with the service.
Each of IHCM’s providers develops its own relationships with families and carers through a range of initiatives, which may include family forums, newsletters, meetings, open days and regular updates. These opportunities help keep families informed, encourage meaningful involvement and provide opportunities to share ideas and experiences.
We are always keen to hear from families and carers. Feedback, compliments and suggestions help us recognise good practice and continually improve our services. Whether through local engagement activities, surveys or direct conversations with our teams, we welcome opportunities to listen, learn and strengthen the support we provide for residents and those closest to them.
IHCM’s providers of residential care support adults who require assistance with daily living within a safe, supportive and homely environment. Our services are suitable for people with a range of needs, including mental health conditions, learning disabilities, autism, acquired brain injury and other complex support needs, who would benefit from personalised care while developing greater independence and wellbeing.
Every placement is individually assessed to ensure the service is able to meet the person’s assessed needs, goals and aspirations. Through person-centred support, our providers help people develop confidence, build practical life skills and achieve meaningful outcomes within their local communities.
Promoting independence is at the heart of every residential care placement. Support is tailored to each person’s individual strengths, abilities and aspirations, helping them develop practical daily living skills, build confidence and participate as fully as possible in community life.
Depending on individual goals, support may include managing personal routines, budgeting, cooking, accessing education or employment opportunities, developing social relationships and participating in meaningful activities. Our providers work alongside each individual to encourage choice, maximise independence and support progression towards greater autonomy wherever appropriate.
Yes. Many of IHCM’s providers accept placements arranged by local authorities, as well as referrals from Integrated Care Boards (ICBs), Provider Collaboratives, NHS Continuing Healthcare teams where appropriate, and other statutory organisations. We also welcome private enquiries where suitable.
Our central referrals team works closely with commissioners, social workers, care managers and healthcare professionals to identify the most appropriate provider and develop personalised care pathways that meet each individual’s assessed needs.
Referral and Placement Enquiries
0330 236 8231
Not always. Residential care can provide either short-term or long-term placements, depending on an individual’s needs and personal goals. For some people, residential care forms part of a wider recovery or rehabilitation pathway, providing the support needed before progressing to supported living, returning home or moving to a less intensive service.
For others, residential care provides a longer-term home where they can continue to receive personalised support in a safe, stable and welcoming environment. Through IHCM’s integrated care pathways, every placement is regularly reviewed to ensure the level of support continues to reflect the individual’s changing needs, aspirations and opportunities for greater independence.
Every resident has a person-centred care plan that is developed in partnership with the individual, their family or carers where appropriate, and the wider care team. Care plans are based on each person’s assessed needs, strengths, preferences, goals and aspirations, ensuring support is tailored to what matters most to them.
Care plans are regularly reviewed to reflect changing needs, monitor progress and identify new opportunities to promote independence, wellbeing and community participation. Families and carers are encouraged to be involved throughout the planning process, with the resident’s consent, helping to ensure care remains coordinated, personalised and focused on achieving positive outcomes.
IHCM’s providers of supported living enable adults to live in their own home with flexible, person-centred support that promotes independence, choice and control. Unlike residential care, people living in supported living have their own tenancy or licence agreement and are supported to live as independently as possible within their local community.
Support is tailored to each tenant’s individual needs, goals and aspirations, helping people develop practical life skills, maintain their wellbeing, build confidence and participate fully in everyday life. The level of support is flexible and designed to encourage independence while ensuring people receive the assistance they need to live safely and successfully within their own home.
For further information, please contact: Gemma.Atkinson@ihcm.co.uk
IHCM’s providers of supported living support adults who are able to live independently with the right level of personalised support. Our services are suitable for people with mental health conditions, learning disabilities, autism, acquired brain injury and other complex support needs, as well as individuals who are recovering from addiction and are ready to rebuild their lives within a safe, stable and supportive community environment.
Every tenant has their own home and receives a personalised support plan developed around their strengths, aspirations and individual goals. Our teams work alongside tenants to develop practical daily living skills, maintain their wellbeing, build confidence, access education, employment or volunteering opportunities where appropriate, establish positive social networks and participate fully in community life.
As part of IHCM’s integrated care pathways, supported living can provide the next step following hospital treatment, mental health rehabilitation, residential care, addiction treatment or other specialist services, helping people sustain their recovery while receiving the right level of ongoing support. We work closely with local authorities, NHS partners and other professionals to ensure every tenancy promotes independence, choice and long-term positive outcomes.
Supported living properties are people’s homes, not care facilities. To protect the privacy, dignity and safety of our tenants, IHCM and its providers do not publish individual property addresses or detailed location information on our website.
We are happy to discuss the areas we cover, property availability and referral pathways directly with local authorities, Integrated Care Boards (ICBs), commissioners, social workers and other authorised professionals, ensuring suitable accommodation is identified while respecting each tenant’s right to privacy.
Yes. One of the key benefits of supported living is that support can be adapted as an individual’s needs change. Every tenant receives a personalised support plan that is regularly reviewed with them, ensuring they continue to receive the right level of assistance while promoting independence and positive outcomes.
Support may increase during periods when additional help is needed or reduce as tenants gain confidence, develop new skills and become more independent. Our providers work closely with tenants, local authorities, healthcare professionals and families, where appropriate, to ensure support remains flexible, responsive and centred around each individual’s goals.
IHCM’s central referrals team works closely with local authorities, Integrated Care Boards (ICBs), social workers, commissioners and healthcare professionals to identify the most appropriate supported living service within our network of providers.
Whether you are looking for a new tenancy, a step-down from hospital or residential care, or a community-based placement for someone with complex support needs, our team can discuss availability, suitable locations and referral pathways. Every referral is carefully considered to ensure the chosen provider can meet the individual’s assessed needs and support them to achieve greater independence.
To discuss a supported living referral or tenancy, please contact: Gemma.Atkinson@ihcm.co.uk
IHCM’s providers of neurological rehabilitation and specialist neurological care support adults living with acquired brain injury (ABI), traumatic brain injury (TBI), progressive neurological conditions and other complex neurological disorders that require specialist rehabilitation, nursing care or long-term support.
Many of the people we support have a combination of physical, cognitive, behavioural and communication needs requiring coordinated multidisciplinary input. Depending on the provider and individual circumstances, support may be delivered within specialist rehabilitation hospitals, residential care with nursing or dedicated neurological care environments, ensuring people receive the most appropriate level of care at every stage of their recovery or longer-term journey.
Treatment and rehabilitation programmes are personalised to each individual and vary according to their diagnosis, goals, abilities and stage of recovery. IHCM’s providers deliver care through experienced multidisciplinary teams (MDTs) who work together to maximise independence, improve function and enhance quality of life.
Depending on individual need, rehabilitation may include consultant-led medical care, specialist nursing, physiotherapy, occupational therapy, speech and language therapy, neuropsychology, psychology, dietetics, rehabilitation assistants and therapeutic recreation. Programmes focus on improving mobility, communication, cognition, daily living skills, emotional wellbeing and participation in meaningful activities while supporting individuals to achieve the best possible outcomes.
Yes. Families and carers play a vital role in neurological rehabilitation and are recognised as important partners in the recovery journey. They often know the individual better than anyone else, providing valuable insight into their personality, communication style, routines, interests, abilities and aspirations before their injury or illness. This understanding helps our multidisciplinary teams develop rehabilitation programmes that are truly person-centred and focused on what matters most to the individual.
Across IHCM’s network of providers, families and carers are encouraged to be involved in care planning, goal setting and regular review meetings wherever appropriate and with the individual’s consent. Each provider develops its own relationships with families through regular communication, family meetings, newsletters, forums and other opportunities to remain engaged throughout the rehabilitation journey.
We recognise that neurological injury or illness affects the whole family, not just the individual. By working in partnership with families, we can better support recovery, celebrate progress, plan for the future and help ensure successful transitions back into the community or to the next stage of care. We also welcome feedback from families, recognising that their experiences help us continually improve the care and support provided across our services.
Not necessarily. The length of rehabilitation or placement depends on the individual’s diagnosis, rehabilitation goals and ongoing support needs. Some people receive specialist neurological rehabilitation before returning home with community-based support, while others may progress to one of IHCM’s providers of residential care with nursing or another appropriate long-term care setting.
Several of IHCM’s neurological providers offer different environments within the same service, enabling people to move between more intensive rehabilitation and longer-term specialist care as their needs change. This flexible approach supports continuity of care, reduces unnecessary transitions and ensures individuals continue to receive the right level of rehabilitation, nursing care or support throughout their recovery journey.
Every referral is individually reviewed by the receiving provider’s multidisciplinary clinical team to ensure the service can safely meet the person’s rehabilitation, nursing, medical and support needs. The assessment considers the individual’s diagnosis, current level of functioning, physical health, cognitive and communication needs, behavioural presentation, rehabilitation potential and any identified risks.
IHCM’s central referrals team works closely with NHS commissioners, Integrated Care Boards (ICBs), local authorities, hospital discharge teams and other healthcare professionals to identify the most appropriate provider and pathway. Our aim is to ensure every individual receives the right care, in the right environment, at the right stage of their rehabilitation or long-term neurological journey.
Referral and Placement Enquiries
0330 236 8231
If alcohol, drugs or addictive behaviours are affecting your physical or mental health, relationships, family life, employment or day-to-day wellbeing, it may be time to seek professional support. Many people delay asking for help, believing they need to reach “rock bottom”, but early intervention often leads to better long-term recovery outcomes.
Through IHCM’s specialist addiction treatment providers, including Ocean Recovery in Blackpool, Cassiobury Court in Watford and Asana Lodge in Northamptonshire, we offer confidential assessments to help determine the most appropriate treatment pathway. Whether you are seeking support for alcohol addiction, drug dependency, prescription medication misuse or other addictive behaviours, our experienced clinical teams will help you understand the options available and develop a personalised recovery plan.
Our team can provide advice on treatment options, funding routes and admissions, helping individuals access support quickly and efficiently.
Addiction Referrals
0800 001 4070
Yes. IHCM’s specialist addiction treatment providers accept private self-funded admissions and, where appropriate, treatment funded through Private Medical Insurance (PMI).
Our providers also work with local authorities and other statutory organisations that commission residential addiction treatment for individuals who meet their funding criteria.
Our providers offer a range of treatment options, including medically managed detoxification, residential rehabilitation, therapy programmes and structured aftercare. Our admissions teams are available to discuss funding options, availability and the most appropriate service for your individual needs.
Alongside Ocean Recovery, Cassiobury Court and Asana Lodge, IHCM is continuing to expand its addiction treatment pathway through the development of services at Avena Healthcare in Scotland and Southern Hill Hospital in Norfolk, helping improve access to specialist addiction treatment across the UK.
Our team can provide advice on treatment options, funding routes and admissions, helping individuals access support quickly and efficiently.
Addiction Referrals
0800 001 4070
A medically managed detoxification programme provides a safe and carefully monitored environment where individuals can withdraw from alcohol or drugs under the supervision of experienced doctors, nurses and addiction specialists. Detoxification helps manage withdrawal symptoms safely while reducing the risks associated with stopping alcohol or substances without medical support.
Every detox programme is individually planned following a comprehensive clinical assessment. Throughout treatment, people receive medical monitoring, medication where appropriate, psychological support and preparation for the next stage of their recovery. Detox is only the first step towards lasting recovery and is usually followed by residential addiction treatment, therapy, rehabilitation and relapse prevention planning.
Our team can provide advice on treatment options, funding routes and admissions, helping individuals access support quickly and efficiently.
Addiction Referrals
0800 001 4070
With the individual’s consent, families and loved ones are encouraged to play an important role throughout treatment and recovery. Addiction often affects the whole family, and involving those closest to the individual can help improve understanding, rebuild relationships and provide valuable support throughout the recovery journey.
Across IHCM’s specialist addiction treatment providers, families may be involved through regular communication, family support sessions, education about addiction and opportunities to participate in aspects of treatment and recovery where appropriate. We recognise that family members may also need information and support as they navigate the impact addiction can have on those around them.
We also understand that not everyone wishes to involve their family or has family members who are able to participate. Where an individual chooses not to involve their family, or where this is not appropriate, we fully respect their wishes and their right to confidentiality. Our teams work closely with each person to ensure their treatment remains person-centred, supportive and focused on achieving the best possible recovery outcomes.
Recovery does not end when residential treatment finishes. Before leaving one of IHCM’s addiction treatment providers, every individual receives a personalised aftercare plan designed to support long-term recovery and reduce the risk of relapse.
This may include relapse prevention planning, ongoing therapy, mutual aid groups, recovery coaching, community addiction services and continued support from our treatment teams. Where appropriate, individuals may also progress into supported living through one of IHCM’s providers or access wider community services that help them rebuild independent, healthy and fulfilling lives.
Our focus is on supporting sustained recovery, improving physical and mental wellbeing, rebuilding relationships and enabling people to move forward with confidence.
Our admissions teams aim to assess enquiries as quickly as possible and, where clinically appropriate, treatment can often begin within a short timeframe. Timescales depend on clinical assessment, funding arrangements and service availability. Whether you are seeking private addiction treatment, statutory-funded residential treatment or advice for a loved one, our team will guide you through the assessment and admissions process and help identify the most appropriate provider.
Our team can provide advice on treatment options, funding routes and admissions, helping individuals access support quickly and efficiently.
Addiction Referrals
0800 001 4070
