Our Services

Specialist Care for Complex and Diverse Needs

Integrated Health Care Group (IHCM) provides specialist healthcare services for individuals with complex mental health conditions, long-term physical and neurological needs, and varying levels of ongoing support requirements. Operating across hospitals, residential care, nursing care and supported living settings, the group delivers care within safe, structured and regulated environments, guided by strong clinical governance and person-centred practice.

Across the group, services support individuals experiencing a wide range of conditions. Within residential care, nursing services and supported living environments, IHCM supports people living with acquired brain injury, complex neurological and physical conditions, learning disabilities, long-term mental health conditions, cancer-related needs and age-related health challenges. Care is tailored to individual capability and need, supporting dignity, wellbeing and quality of life.

Within its hospital and clinical settings, IHCM treats individuals experiencing neurodevelopmental disorders, mood disorders, anxiety and stress-related conditions, behavioural and cognitive disorders, psychosis and psychosexual disorders. This includes conditions such as ADHD, autism spectrum disorder, bipolar disorder, depression, treatment-resistant depression, panic disorders, postnatal depression, psychosis, emotional dysregulation and interpersonal difficulties. Care is delivered by multidisciplinary teams within highly regulated inpatient environments, often supporting complex or high-acuity presentations.

Our Service Divisions

Acute Mental Care Hospitals & Clinical Care


IHCM operates specialist mental health hospitals providing structured inpatient care for individuals with acute, severe and enduring psychiatric needs. Services are delivered by multidisciplinary clinical teams within highly regulated environments, supporting stabilisation, treatment and recovery planning.

Nursing and Residential Care



Residential and nursing care services provide long-term, specialist support for individuals with complex physical, neurological and health-related needs. Care focuses on safety, clinical oversight and maintaining dignity and quality of life over time.

Supported Living



Supported living services offer structured, community-based care designed to promote independence while providing appropriate supervision, therapeutic input and ongoing support tailored to individual capabilities and goals.

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Working in Partnership to Deliver Safe, Accountable Care

Commissioning, Contracting and Partnership Working

IHCM Group works in close partnership with public sector organisations, commissioning bodies and private stakeholders to deliver specialist care across a range of settings. These partnerships are central to how IHCM operates and reflect the group’s commitment to accountability, transparency and long-term collaboration across the health and social care system.

A significant proportion of IHCM’s services are delivered in collaboration with the NHS, Integrated Care Boards (ICBs) and local authorities. The group works closely with commissioners, care coordinators and multidisciplinary partners to support individuals with complex mental health, physical health and long-term care needs.

These partnerships often involve supporting high-acuity presentations, long-term placements and structured inpatient pathways, delivered within clearly defined clinical, legal and regulatory frameworks. IHCM services are designed to align with national guidance while remaining responsive to local commissioning priorities and population needs.

Through group-level oversight, IHCM ensures that services operate with clarity around accountability, reporting and governance, providing commissioners with confidence that care is delivered safely, ethically and in accordance with agreed expectations.

IHCM services operate within a range of contractual models, including long-term commissioned placements, framework agreements and approved provider arrangements. The group has experience participating in tender processes and delivering services within formal commissioning frameworks, ensuring compliance with contractual obligations while maintaining quality and sustainability.
A measured and responsible approach is taken to contracting and tender participation. Decisions are guided by service capability, workforce capacity and long-term viability, ensuring that commitments made to commissioners can be delivered consistently and safely. This approach supports stability for commissioning partners and continuity of care for individuals.
Group-level governance plays a key role in contract oversight, supporting consistent delivery, audit readiness and compliance throughout the duration of commissioned arrangements.

Alongside public-sector commissioning, IHCM also supports individuals and families accessing care through private funding routes. This may include privately funded inpatient mental health treatment, long-term residential care, nursing support or supported living arrangements.
In these cases, services work closely with individuals, families, referrers and insurers to ensure that care pathways are clearly explained, appropriately assessed and responsibly delivered. The same governance, safeguarding and quality assurance standards apply regardless of funding route, ensuring consistency in care delivery and oversight.
By operating across both public and private pathways, IHCM provides flexibility while maintaining a single, consistent standard of care.

Coordinated Access to the Right Care, at the Right Time

Flow, Capacity and Placement Management

Managing flow, capacity and placements effectively is critical in specialist healthcare settings, particularly where services support complex, high-acuity and long-term needs. IHCM operates a coordinated, group-wide approach to flow and capacity management, supporting safe admissions, continuity of care and appropriate transitions across services.

Across its hospital and residential services, IHCM maintains structured oversight of capacity and availability. Group-level visibility allows services to provide timely and accurate information to commissioners, referrers and placement teams, supporting informed decision-making and reducing delays in care.

This oversight is particularly important for urgent referrals, high-risk presentations and Mental Health Act admissions, where timely access to appropriate care settings is essential. By coordinating capacity information across services, IHCM supports safer placement decisions and more efficient use of specialist resources.

IHCM services work closely with referring professionals to support clear, structured referral pathways. Referrals are assessed carefully to ensure that placements are clinically appropriate, legally compliant and aligned with the individual’s needs and risks.

Referral coordination involves close collaboration between clinical teams, operational leads and external partners. This ensures that placement decisions are informed by accurate clinical information, capacity considerations and safeguarding requirements, while maintaining clear communication with all stakeholders involved in the individual’s care.
Group-level oversight supports consistency in referral handling while allowing individual services to apply their specialist admission criteria and clinical judgement.

One of the strengths of the IHCM group model is the ability to support individuals across different levels of care as their needs evolve. Where appropriate, the group can support transitions between hospital services, residential care, nursing care and supported living environments.

These transitions are carefully planned, with a focus on continuity, safety and individual outcomes. Operating within a single organisational framework reduces fragmentation, supports information sharing and enables smoother progression across care pathways.

This cross-division approach is particularly valuable for individuals requiring step-down care following inpatient treatment, or those whose needs change over time and require alternative levels of support.

Through integrated commissioning partnerships and coordinated capacity management, IHCM aims to support the wider health and social care system in delivering safe, timely and appropriate specialist care.

By combining group-level oversight with service-level expertise, Integrated Health Care Group provides clarity for commissioners, reassurance for families and stability for individuals navigating complex care pathways.